Comments on: BT is Total Rubbish http://baldysblog.co.uk/2010/02/04/bt-is-total-rubbish/ Mainly Political, Right of Centre and Personal, not Party Political Fri, 27 Apr 2012 16:31:48 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Susan http://baldysblog.co.uk/2010/02/04/bt-is-total-rubbish/comment-page-1/#comment-7502 Susan Mon, 14 Nov 2011 18:03:17 +0000 http://baldysblog.co.uk/?p=1872#comment-7502 I had an email to say that BT Vision would be activated 5 days' ago, I received the equipment (only because I ranted to a supervisor on the phone), they are absolutely incapable of performing. I have made at least ten phone calls and wasted hours and hours talking to various people without making any progress. I feel really sorry for the employees, they are all without exception, helpful, IT literate people, but any requests sent by them are totally ignored. I am going to move to Sky TV which I didnt want to do, but BT is pathetic. I had an email to say that BT Vision would be activated 5 days’ ago, I received the equipment (only because I ranted to a supervisor on the phone), they are absolutely incapable of performing. I have made at least ten phone calls and wasted hours and hours talking to various people without making any progress. I feel really sorry for the employees, they are all without exception, helpful, IT literate people, but any requests sent by them are totally ignored. I am going to move to Sky TV which I didnt want to do, but BT is pathetic.

]]> By: fed up with bt http://baldysblog.co.uk/2010/02/04/bt-is-total-rubbish/comment-page-1/#comment-7492 fed up with bt Tue, 01 Nov 2011 13:42:43 +0000 http://baldysblog.co.uk/?p=1872#comment-7492 BT should bring all call centres back to the UK then maybe will get to understand what is being said and hopefully they will understand us.i asked for some information and got sent a copy of my last bill(they are RUBBISH) BT should bring all call centres back to the UK then maybe will get to understand what is being said and hopefully they will understand us.i asked for some information and got sent a copy of my last bill(they are RUBBISH)

]]> By: Dek http://baldysblog.co.uk/2010/02/04/bt-is-total-rubbish/comment-page-1/#comment-7474 Dek Wed, 12 Oct 2011 17:08:05 +0000 http://baldysblog.co.uk/?p=1872#comment-7474 BT, and their affiliated BT Openreach stooges are useless. I've been without broadband for almost 3 WEEKS. My provider says it is a problem with the network so cannot help, and you can't complain directly to Openreach, so therefore it becomes a game of running around in a loop. I run my own business, and things are tough right now, but having to rely on wireless internet is not great, and is not reliable enough for business use. Someone needs to knock BT off their perch. Surely it's time to lift the monopoly they have on the market. Let someone else try - they probably could'nt do any worse. BT, and their affiliated BT Openreach stooges are useless.

I’ve been without broadband for almost 3 WEEKS.

My provider says it is a problem with the network so cannot help, and you can’t complain directly to Openreach, so therefore it becomes a game of running around in a loop.

I run my own business, and things are tough right now, but having to rely on wireless internet is not great, and is not reliable enough for business use.

Someone needs to knock BT off their perch. Surely it’s time to lift the monopoly they have on the market.

Let someone else try – they probably could’nt do any worse.

]]> By: Nic http://baldysblog.co.uk/2010/02/04/bt-is-total-rubbish/comment-page-1/#comment-7469 Nic Thu, 06 Oct 2011 21:21:58 +0000 http://baldysblog.co.uk/?p=1872#comment-7469 I have fought BT now for 10 years. Their whole attitude sucks, and they refuse to accept the blame for all of their faults. BT Broadband is by far the worst service in the UK, and what really pisses me off is the morons that work at the call centres who know absolutely zero about broadband networking - nothing! I am just waiting for the day when we're totally wireless, so I am not beholden to the company that owns the lines. I have fought BT now for 10 years. Their whole attitude sucks, and they refuse to accept the blame for all of their faults. BT Broadband is by far the worst service in the UK, and what really pisses me off is the morons that work at the call centres who know absolutely zero about broadband networking – nothing! I am just waiting for the day when we’re totally wireless, so I am not beholden to the company that owns the lines.

]]> By: EricMac http://baldysblog.co.uk/2010/02/04/bt-is-total-rubbish/comment-page-1/#comment-7420 EricMac Thu, 28 Jul 2011 12:14:13 +0000 http://baldysblog.co.uk/?p=1872#comment-7420 I have had a catalogue of poor service from BT for the last year... And complaints to them don't go anywhere. They are not interested. I am so annoyed at myself for stupidly signing up to calls, broadband and btvision.... with this dinosauric company. I cannot wait until my contract ends to get free of dealing with them. System is flakey Call Centre technical service frustrating Response times very poor Customer focus??? ,,, Well they kind of play at it.... they are not genuinely interested in the customer! This company is only interested in my money on a monthly basis.... once they got you, they got you!! I have had a catalogue of poor service from BT for the last year… And complaints to them don’t go anywhere. They are not interested.

I am so annoyed at myself for stupidly signing up to calls, broadband and btvision…. with this dinosauric company. I cannot wait until my contract ends to get free of dealing with them.

System is flakey
Call Centre technical service frustrating
Response times very poor
Customer focus??? ,,, Well they kind of play at it…. they are not genuinely interested in the customer!

This company is only interested in my money on a monthly basis…. once they got you, they got you!!

]]> By: Andy Short http://baldysblog.co.uk/2010/02/04/bt-is-total-rubbish/comment-page-1/#comment-4917 Andy Short Tue, 07 Sep 2010 19:55:31 +0000 http://baldysblog.co.uk/?p=1872#comment-4917 Its about time BT was held to account for the bad service it provides in todays society. A lot of the old folk are to trusting and continue beliving that BT is the best on offer and realy there is not much compatition out there. I had my Bills amalgermated Broad band phone and the very exspensive BT vision I got a seperate bill fof phone although £100 in credit this was plased on the vision that I don't use and told to pay phone bill of £50.00 they then joind the bills back all in one I do not use the vision and have now got rid although they have a bill for it and I cant get money back I say to all get out of contract before to late Its about time BT was held to account for the bad service it provides in todays society. A lot of the old folk are to trusting and continue beliving that BT is the best on offer and realy there is not much compatition out there. I had my Bills amalgermated Broad band phone and the very exspensive BT vision I got a seperate bill fof phone although £100 in credit this was plased on the vision that I don’t use and told to pay phone bill of £50.00 they then joind the bills back all in one I do not use the vision and have now got rid although they have a bill for it and I cant get money back I say to all get out of contract before to late

]]> By: Andy Hague http://baldysblog.co.uk/2010/02/04/bt-is-total-rubbish/comment-page-1/#comment-4729 Andy Hague Wed, 01 Sep 2010 22:28:42 +0000 http://baldysblog.co.uk/?p=1872#comment-4729 BT recently announced that it was upping my rental charge, trumpeting all the amazing stuff that it is doing to bring broadband to everyone etc. On its literature it quotes amazing possible speeds. In my location, quite close to Exeter the speed is so slow that it is barely faster than dial-up. In fact reliable authority informs me that most of the 3rd world is quicker. Now I don't begrudge the 3rd world, far from it, but when I complained to BT they said that I was getting the best speed possible in view of my location, and no there was not any plan in near future to make it better and was there anything else that they could help me with. Maybe people would like to suggest what BT really stands for. Maybe it's the Blind Trust that they expect us to have in them or the Byzantine Technology that ensures that everything will be done as slowly and incomprehensibly as possible. I'll leave the ruder and probably cleverer ones to others. BT recently announced that it was upping my rental charge, trumpeting all the amazing stuff that it is doing to bring broadband to everyone etc. On its literature it quotes amazing possible speeds. In my location, quite close to Exeter the speed is so slow that it is barely faster than dial-up. In fact reliable authority informs me that most of the 3rd world is quicker. Now I don’t begrudge the 3rd world, far from it, but when I complained to BT they said that I was getting the best speed possible in view of my location, and no there was not any plan in near future to make it better and was there anything else that they could help me with. Maybe people would like to suggest what BT really stands for. Maybe it’s the Blind Trust that they expect us to have in them or the Byzantine Technology that ensures that everything will be done as slowly and incomprehensibly as possible. I’ll leave the ruder and probably cleverer ones to others.

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